At Grand Glass & Hardware Ltd, we are committed to ensuring customer satisfaction. Please read our return and refund policy carefully before placing your order.
If you change your mind or ordered the wrong item, you may request a return within 7 days of receiving your goods. A 10% restocking fee will apply, and return shipping costs are the responsibility of the customer. Only unused and undamaged products in their original packaging are eligible for return.
All products delivered by freight companies must be unpacked and inspected within 48 hours of delivery. If there is any visible damage, breakage, or loss, please notify us immediately.
If goods are found to be incorrect, faulty, or damaged upon delivery and this was not apparent during the initial inspection, you must notify us in writing within 5 days of receiving your order. We will work with you to arrange a replacement or refund as appropriate.
Do not store glass panels stacked directly against each other, as moisture may accumulate between them and cause staining. Grand Glass & Hardware Ltd is not responsible for glass staining if not reported within 48 hours of delivery.
If you have any questions about your order or this policy, please contact us at sales@grandglass.co.nz.